Planned Maintenance vs Reactive Support: What's Cheaper?
Crystal CRM Team · 5 min read · 2026-03-02
Your AMC contract says quarterly maintenance. But without a system tracking it, those visits slip — and clients notice when the 'quarterly service' hasn't happened in eight months.
The reactive cost
- Emergency dispatch is more expensive than scheduled dispatch
- Client trust erodes with every unplanned breakdown
- Small issues become bigger ones without regular checks