Never let a contract expire unnoticed.
Proactive alerts to your team and your clients — so renewals happen before contracts lapse, not after.
The Problem
Missed renewals cost more than the contract
An expired AMC that nobody caught in time doesn't just lose that renewal — it means an uncovered breakdown, an unhappy client, and a harder conversation than the one you could have had a month earlier.
Crystal CRM starts the renewal conversation before it becomes urgent.
Capability 01
Multi-Stage Alerts
Get warned well ahead of expiry — not just on the day it happens.
- Alerts triggered at 30, 15, and 7 days before expiry
- Severity escalates as the deadline approaches
- Configurable thresholds to match your business
- Applies to both products and service contracts
Capability 02
Automatic Client Communication
Clients are notified automatically as their contract nears expiry — no agent has to remember to send that email.
- Automated email notification to the client contact
- Sent at each alert threshold
- Professionally branded with your agency details
- Reduces the awkward "why didn't you tell us" conversation
Capability 03
One Dashboard for Every Alert
Every alert — renewals, SLA warnings, unassigned tickets, follow-ups — lives in one place your team checks daily.
- Centralized alert center with filters by type and severity
- SLA breach warnings before deadlines are missed
- Unassigned ticket alerts to your admin
- Lead follow-up reminders to the responsible agent
Capability 04
Fully Configurable
Every business is different — set your own thresholds and rules.
- Adjust alert timing to match your renewal cycle
- Toggle client email notifications on or off
- Set SLA breach warning windows
- Configure auto-close timing for resolved tickets
Works Seamlessly With