Crystal CRM
Feature — Quotation

Professional quotes. GST-ready. In minutes.

Build, send, and track quotations without leaving your CRM — with automatic tax calculations and your own branding.

Preview · Quotation builder with line items

The Problem

Excel quotations don't scale

Every quote built in Excel is a new file, a new formula, a new chance for a calculation error. And once it's sent, there's no way to track whether the client even opened it.

Crystal CRM turns quotations into a structured, trackable part of your sales process.

Capability 01

Line-Item Builder

Pull products and services directly from your catalog. Set quantities, negotiate rates, and apply discounts — line by line.

  • Add products or services from your master catalog
  • Editable description per line for custom notes
  • Per-line discount — amount or percentage
  • Real-time total calculation as you type
Preview · Line item entry table

Capability 02

Smart Calculations

GST, discounts, and totals calculated automatically — no manual math, no errors.

  • Per-line and overall discount support
  • Automatic GST calculation per line item
  • Live-updating subtotal, tax, and grand total
  • Consistent, error-free pricing every time
Preview · Summary panel showing subtotal, discount, GST, total

Capability 03

Multiple Versions, Full History

Negotiations happen. Track every version of a quotation without losing the history of what was discussed.

  • Automatic versioning — v1, v2, v3
  • Full audit trail of all revisions
  • See exactly what changed between versions
  • Previous versions never deleted, always accessible
Preview · Quotation builder with line items

Capability 04

Send and Track

Download as a professionally branded PDF or email it directly to your client — right from Crystal CRM.

  • Branded PDF generation with your agency logo
  • Send via email directly from the platform
  • Track sent, viewed, accepted, and rejected status
  • Accepted quotations auto-populate product/service allocations
Preview · PDF preview + email send dialog

Works Seamlessly With

Part of one connected platform

Send your next quotation in under 5 minutes.