Every camera, every DVR, every AMC — in one place.
Track installations across multiple client sites and respond to support calls with full system context.
Industry Context
CCTV installations are rarely just one device
A single client site might have 8 cameras, a DVR, and a monitor — each with its own warranty and service needs. When something fails, your agent needs to know exactly which camera, at which location, under which contract.
Capability 01
Multi-Device Installation Tracking
Record every camera and device installed at a site — individually serialized, individually tracked.
- Serial number tracking per camera/device
- Multiple devices grouped under one client site
- Installation location noted per device (entrance, parking, etc.)
Capability 02
Site-Level Service Contracts
One AMC can cover an entire site's worth of devices — or split coverage however your contract is structured.
- AMC linked to multiple specific devices
- Different coverage tiers for different device groups
- Full visibility into what's covered at each site
Capability 03
Faster Fault Diagnosis
When a camera goes down, your agent knows which one, where it is, and what's covered — before the client finishes explaining.
- Ticket linked to the specific camera/device
- Location details auto-filled from the installation record
- Field visit dispatched with full site context
Capability 04
Field Visit Efficiency
Technicians see the complete site history before they arrive — what's been serviced, what's pending, what's under warranty.
- Full device history visible to field agents
- GPS check-in verifies on-site presence
- Visit outcomes logged against specific devices
Works Seamlessly With