Privacy Policy

This Privacy Policy explains how Kalpanix Technologies ("Kalpanix", "we", "us", or "our"), the makers of Crystal CRM, collect, use, disclose, and safeguard information when you visit our website, sign up for an account, or use the Crystal CRM platform (together, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use the Service.

Account information: name, work email, phone number, company name, and billing details you provide when signing up or booking a demo.

Customer data you upload: leads, customers, product and serial number records, quotations, tickets, and any other business data your team enters into the platform on behalf of your organization.

Usage data: pages visited, features used, log files, browser type, device identifiers, and approximate location, collected automatically via cookies and similar technologies.

Communications: messages you send us through the contact form, demo requests, or support channels.

To provide, operate, and maintain the Service, including authenticating your account and delivering the features you subscribe to.

To respond to enquiries, schedule demos, and provide customer support.

To send administrative communications such as billing notices, security alerts, and updates to this policy.

To send product updates or marketing communications, which you may opt out of at any time.

To monitor and improve platform performance, security, and reliability.

To comply with applicable law, regulation, or lawful government request.

Data is encrypted in transit (TLS) and at rest. Production infrastructure for Indian customers is hosted on servers located in India.

We maintain automated daily backups and role-based access controls so that only authorized personnel and your own account's authorized users can access your data.

No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

We work with a limited number of third-party service providers for functions such as payment processing, email delivery, analytics, and customer support tooling. These providers are contractually bound to use your data only to perform services on our behalf and not for their own purposes.

We do not sell your personal information or your customers' data to third parties.

We use cookies and similar technologies to keep you signed in, remember preferences (such as light/dark theme), and understand how visitors use our website.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the website and platform.

You may request access to, correction of, export of, or deletion of your personal data by contacting us at [email protected].

As the data controller for your own customer records entered into Crystal CRM, your organization is responsible for handling data requests from your own customers; we will support you in fulfilling such requests where required.

We retain account and customer data for as long as your account is active, and for up to 30 days after cancellation to allow you to export your data, unless a longer retention period is required by law.

Crystal CRM is a business-to-business product intended for use by adults acting on behalf of a company. It is not directed at, and we do not knowingly collect personal data from, individuals under the age of 18.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below. You may reach out with any complaints or concerns regarding this Privacy Policy.

Grievance Officer: Kalpanix Technologies — [email protected]

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be communicated via email or a prominent notice on our website, along with an updated "Effective Date" below.

If you have any questions about this Privacy Policy or our data practices, contact us at [email protected] or write to us at our office in Hyderabad, India.