Every device. Every license. Fully accounted for.
Manage hardware installations, software license renewals, and AMC contracts across every client — from a single desktop to a full server room.
Industry Context
IT resellers run on two different clocks — hardware and licenses
A client's desktops are under a 3-year AMC, their antivirus license renews annually, and their server needs a firmware update schedule — all on the same account. Without a system tracking every asset and every contract, renewals get missed and warranty claims get denied.
Capability 01
Track Every Asset, Hardware or Software
Desktops, laptops, servers, networking gear, and software licenses — each tracked individually, under one client account.
- Serial number and asset tag tracking per device
- Software license keys and expiry dates recorded per seat
- Purchase, warranty, and AMC dates tracked from day one
Capability 02
AMC and License Renewals, Side by Side
Hardware AMC and software license renewals rarely fall on the same date — Crystal CRM tracks both, without mixing them up.
- Separate renewal tracking for hardware AMC and software licenses
- Coverage status shown instantly — covered, expiring, or lapsed
- One dashboard for every upcoming renewal, hardware or software
Capability 03
Faster Support, Fully Informed
A client reports a server issue — your agent already knows the hardware model, its AMC status, and every software license tied to it.
- Ticket auto-linked to the specific device or license
- AMC and license coverage shown instantly on every ticket
- Remote or on-site resolution dispatched from the ticket
Capability 04
Renewals That Protect Recurring Revenue
License and AMC renewals are where IT resellers make recurring margin — don't let one slip through the cracks.
- 30/15/7 day renewal alerts for hardware and software
- Automatic client email reminders before expiry
- One-click renewal with updated pricing
Works Seamlessly With