Terms of Service

These Terms of Service ("Terms") are a binding agreement between you (and, where applicable, the organization you represent) and Kalpanix Technologies ("Kalpanix", "we", "us", "our"), governing your access to and use of Crystal CRM (the "Service").

By creating an account, booking a demo, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Crystal CRM is a CRM, support desk, and field service platform for agencies that sell, install, and maintain physical products, including lead management, quotations, product and AMC/service contract tracking, ticketing, knowledge base, field operations, and related modules.

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately of any unauthorized use of your account.

Paid plans are billed per agent, on a monthly or annual cycle, at the rates published on our Pricing page at the time of purchase. Annual plans are billed upfront at the discounted annual rate.

The Paid plan requires a minimum of 5 billable agents per account. Fees are exclusive of applicable GST, which will be added to your invoice as required by Indian law.

Except where required by law, fees already paid are non-refundable. You may switch between monthly and annual billing at any time from account settings; changes take effect from the next billing cycle.

The Free plan is limited to 1 agent and includes access to all platform modules, subject to reasonable usage limits, on a best-effort community-support basis without service-level guarantees.

If your team grows beyond the Free plan's agent limit, you will be prompted to upgrade to a Paid plan; your existing data and history carry over automatically.

You agree not to: (a) attempt to gain unauthorized access to the Service or related systems; (b) upload malware or engage in activity that disrupts the Service; (c) use the Service to violate any applicable law, including data protection and consumer protection laws applicable to your own customers' data; or (d) resell or sublicense the Service without our written consent.

You retain full ownership of all business and customer data you input into Crystal CRM ("Customer Data"). We do not claim ownership over your Customer Data and will only access it to provide the Service, offer support, or as required by law.

You are solely responsible for ensuring you have the right to upload and process any personal data of your own customers within the platform.

We work to provide reliable uptime and will make reasonable efforts to notify you of planned maintenance in advance. We do not guarantee uninterrupted, error-free access to the Service and are not liable for downtime caused by factors outside our reasonable control.

To the maximum extent permitted by law, Kalpanix and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service.

Our aggregate liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You may cancel your subscription at any time from account settings; cancellation takes effect at the end of the current billing cycle.

We may suspend or terminate accounts that violate these Terms, with notice where reasonably practicable. Upon termination, your data remains accessible for 30 days for export, after which it may be permanently deleted.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Courts located in Hyderabad, Telangana shall have exclusive jurisdiction over any disputes arising from these Terms.

We may update these Terms from time to time. Material changes will be communicated via email or a notice on our website, along with an updated "Effective Date" below. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at [email protected] or write to us at our office in Hyderabad, India.